What to do when your IT “goes all ITIL”
Help! My IT has gone all ITIL on me! What do I do now? You knew it was coming. It’s how it goes with these things. You ask IT to focus a little more on the business. An innocent request in itself....
View ArticleThe Value of Values in IT Transformation, Part 1
Transformation is hard; transformation without knowing your values is impossible. Implementing Service Management demands changing behaviours and cultures, and that is never easy. It’s not enough to...
View ArticleThe Value of Values in IT Transformation, Part 2
Knowing your core values are critical to IT Transformation. I was faced with a hard question – why, exactly do I believe in implementing Service Management? Why change what’s working? Why do “this ITIL...
View ArticleTwo surprising things to build credibility for your Service Management Program
When your Service Management program faces opposition, credibility makes all the difference between success and failure. So, here you have it; The blunt truth your mother didn’t tell you about success...
View ArticleITIL Island: How to get the most out of ITIL Training
ITIL Island – that mythical place we love to visit. If you’ve ever taken an ITIL class, you’ve most likely experienced ‘ITIL Island’. ITIL island is a great place to be. A place where CIOs are always...
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IT Value is Created Horizontally
Successful IT Service Management is a different way of thinking, not just a different way of doing. We’ve heard for years about IT silos, and that they’re good and bad…. but mostly bad. “Throwing...
View ArticleITIL – 3 Ways to Overcome Not Invented Here Syndrome
ITIL and Not Invented Here Syndrome IT people have an inborn desire to innovate and find creative solutions to problems. It’s no surprise, then, that they also have a healthy disdain for someone...
View ArticleIT Service Management: Building Accountability in Public Sector
Building Ownership and Accountability are critical to successful IT Service Management, however building these in public sector organizations presents unique challenges. Here are 10 ways to build...
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IT Change Management: Trouble In River City?
Is there really anything wrong with “un-managed” changes? Or is Change Management a contrived problem trumped up by ITIL zealots to sell training and consulting? My daughter is playing Marian the...
View ArticleHow to Implement Basic ITIL Change Management
How to Implement Basic ITIL Change Management Implementing ITIL Change Management doesn’t need to as overwhelming as the ITIL books can make it seem. In this article, I’ll show how to begin a basic...
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ITIL Rapid Process Implementation: CSI is a Verb!
I’d rather drop a bowling ball on my tongue than endure another marathon meeting about the target maturity level of an ITIL process! If you find yourself muttering colorful metaphors when you’d rather...
View ArticleWhy ITIL success demands Ownership
Does lack of clear Ownership leave your organization spending a lot of time trying to determine who makes decisions? Do they suffer from decision deja vu, again and again? Ownership is prominent in...
View ArticleHow to Select a Great ITIL Trainer
You know selecting the right ITIL trainer is important, but how do you sort through the hype and get the best fit? Here’s 8 sure fire ways to pick a Great ITIL Trainer! The training Market While not...
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How to Mature a Basic ITIL Change Management Process
Implementing Basic ITIL Change Management is a great place to start, but eventually you’ll need a more business-value focused process. In this article I’ll tell you how to take the next step in...
View ArticleWhy I don’t Care ITIL Has Been Sold (and you shouldn’t either)
The IT Service Management world was rocked by the sale of ITIL to Capita. What does it mean to me? Does it matter? Why I don’t care and you shouldn’t either A Funny Thing Happened with ITIL on the...
View ArticleWhat Is ITIL: A Simple Explanation
What is ITIL? Just want to know ‘what is ITIL’? without reading a PhD thesis? Here’s the cut-to-the-chase simple explanation. ITIL is an integrated set of best-practice processes for delivering IT...
View ArticleITSM Frameworks: What you can Learn from Intel’s Adoption
As a technology powerhouse, Intel is in the perfect position to re-engineer their IT processes. Why then did they chose to adopt an ITSM framework? Intel CIO Kim Stevenson recently said that Business...
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Five lessons learned implementing ITIL Change Management
Here are my top 5 lessons learned implementing ITIL Change Management that will save you endless heartache. Having recently implemented a Basic ITIL Change Management Process, I’m sometimes asked...
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What’s an ITIL CAB? A Simple Explanation
The Change Advisory Board (CAB) is the most widely known ITIL component. It’s also widely misunderstood. Here’s the quick lowdown on CAB. What is CAB? CAB – known formally as the Change Advisory Board,...
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IT Change Management: Going Faster with Good Brakes.
With business moving at the speed of light, IT must match pace with implementing IT Changes. What can IT Change Management learn about going fast from the world of auto racing? On Going Fast… Race...
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